Refund and Cancellation Policy
Last updated 23 October 2026
How cancelling and refunds work for BookMyPlot plans. Amounts exclude GST unless we say otherwise.
This is our current policy. It is being finalised and may be updated; we will tell customers about any important change.
1. Free trial
The trial is free and needs no card, so there is nothing to refund. If you do not choose a plan, the account becomes read-only and your data is kept for 30 days.
2. Monthly plans
You can cancel at any time from the Plan and billing page. The plan stays active until the end of the month you paid for and then does not renew. We do not refund a month that has started.
3. Yearly plans
If you cancel within 7 days of your first yearly purchase, we refund the full amount, including GST, to the original payment method, and issue a credit note. After 7 days we do not refund the yearly fee, and the plan runs to the end of the year.
4. Failed payments
If an autopay or payment fails we retry and email you. Your account keeps working for 7 days. After that it becomes read-only until the payment is made. No late fee is charged by us.
5. Changing plans
A plan change starts when its payment succeeds. We do not credit unused time on the plan you leave. Moving to a smaller plan is refused if your account is over that plan's limits.
6. Charges we do not control
WhatsApp, SMS and online-booking payment charges are billed by your own providers (for example Meta, MSG91, Twilio and Cashfree). We cannot refund or change those.
7. Wrong or double charges
If you were charged twice or a wrong amount, tell us within 30 days and we will correct it. Refunds go back to the original payment method and usually reach you within 5 to 7 working days, depending on your bank.
Write to sales@instaplex.in or call +91 93683 03030.